Flower Delivery Terms for New Addington & Surrounding Areas

Florist New Addington: Online Order Terms & Conditions

Introduction

These Terms & Conditions govern your use of the Florist New Addington website and the purchase of goods, specifically online flower delivery services, within New Addington and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms are applicable to all customers ordering for delivery in and around the New Addington area.

Order Process

All orders for flowers and related products can be placed securely through the Florist New Addington website. Upon placing an order, you will receive an order confirmation to the contact details provided during checkout. This confirmation does not signify acceptance of your order; it is an acknowledgment that we have received it.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, errors in the product or pricing information, or issues identified by our payment processing systems. In such circumstances, any payment received will be refunded in full.

It is your responsibility to provide accurate and complete information when placing your order, including your contact details and the recipient’s delivery address. Florist New Addington cannot be held liable for delays or delivery failures resulting from inaccurate or incomplete information provided by you.

Changes to an order can be made prior to dispatch. If you need to amend any details, please contact us as soon as possible. While we will endeavour to accommodate changes, this cannot be guaranteed for orders already processed or dispatched.

Payments

All prices displayed on the Florist New Addington website are quoted in Pounds Sterling (GBP) and are inclusive of VAT where applicable. The prices displayed for each product include flower arrangement and delivery costs unless specified otherwise at checkout.

We accept payments through secure methods as indicated during the order process. By submitting your order and payment details, you confirm that you have the authority to make the payment from the provided account.

Orders will not be processed until payment has been received in full and cleared. If there are any issues with your payment, your order may be delayed or cancelled. We will notify you of any such issues as soon as possible.

Delivery Policy

Florist New Addington offers flower delivery services to residences, workplaces, and other addresses across New Addington and the surrounding areas. Delivery times may vary based on order volume, recipient location, and availability of flowers.

While we make every effort to deliver on your chosen date, delivery times are not guaranteed and may vary due to circumstances beyond our control, such as traffic, weather, or public holidays. Deliveries are typically made during local business hours. If no one is available to receive the delivery at the provided address, we may leave flowers with a neighbour or in a safe location, at our discretion, and notify you accordingly.

If we are unable to fulfil your order due to circumstances outside our reasonable control, we will contact you to arrange an alternative delivery date or offer a refund.

Substitutions

Due to seasonal availability or supply issues, some flowers or packaging shown on the website may not be available at the time of your order. In such cases, we reserve the right to substitute with flowers or materials of equal or greater value and as close as possible in style and colour. We endeavour to maintain the overall look and value of your chosen arrangement.

Cancellations & Amendments

You have the right to cancel your order prior to dispatch for a full refund. To cancel, please contact us as soon as possible quoting your order details. Orders that have already begun the delivery process or have been dispatched may not be eligible for cancellation.

If you wish to amend or cancel a same-day or next-day delivery order, we cannot guarantee changes or cancellations once the order has been processed. Please ensure your order details are accurate before submitting them.

For pre-booked orders, cancellations or amendments can generally be made up to 24 hours prior to the scheduled delivery date. If you are unsatisfied with your flowers upon delivery, please notify us within 24 hours of receipt with photographic evidence where possible, so we may address your concerns appropriately.

In the event of cancellation where a refund is due, the amount will be processed back to your original payment method within a reasonable timeframe, depending on your card provider or payment processor.

Returns & Refund Policy

Due to the perishable nature of fresh flowers, returns are generally not accepted. However, if the flowers arrive damaged or fail to meet our quality standards, please notify us within 24 hours of delivery. We may request supporting photographic evidence to assist with your claim.

Upon confirmation, where appropriate, we will either resend the order, offer a replacement, or process a refund at our discretion. Refunds will be credited to your original method of payment and processed within 7-10 working days, subject to payment provider terms.

Customer Responsibilities

By placing an order, you confirm that you are at least 18 years of age and have the legal capacity to enter into a contract with Florist New Addington. You accept full responsibility for ensuring all information provided to us is accurate, including but not limited to recipient name, address, and delivery instructions.

You agree not to use our services for unlawful purposes or in any way that could result in harm to us, our staff, or third parties. Florist New Addington reserves the right to refuse orders that, in our reasonable opinion, breach these requirements or our code of conduct.

Liability

To the maximum extent permitted by law, Florist New Addington shall not be liable for any loss of profits, revenue, contracts, anticipated savings, or any indirect or consequential losses arising out of or in conjunction with the delivery or non-delivery of any goods. Our total liability for any direct loss or damage shall not exceed the total price of the goods in question.

We do not accept liability for delays or failures in delivery resulting from incorrect or incomplete addresses or unavailability of the recipient. Furthermore, we do not accept liability for any damage or deterioration caused after successful delivery has taken place.

Florist New Addington cannot guarantee the continued availability of flowers used in the arrangements due to their perishable nature or seasonal fluctuations. We reserve the right to substitute with available products as outlined above. This does not constitute a breach of contract or give rise to a claim for compensation unless the substituted goods are of significantly lesser value or quality, as determined by us in our discretion.

Copyright & Intellectual Property

All content on the Florist New Addington website including but not limited to images, text, and designs are the property of Florist New Addington or their respective copyright holders and are protected by UK copyright law. You may not reuse, copy, or reproduce any contents of this website without prior written permission.

Privacy & Data Protection

Your privacy is important to us. All personal data is handled in accordance with applicable data protection laws and is used solely for the fulfilment of your order or as otherwise legally required. For more details on how we collect and use your data, please refer to our Privacy Policy.

Variation of Terms

Florist New Addington reserves the right to amend these Terms & Conditions as necessary. Any changes will take effect immediately upon posting on our website. It is your responsibility to review the Terms & Conditions on each occasion you use our service. Your continued use of the website and our services after changes are posted constitutes your acceptance to be bound by the updated terms.

Severability

If any part of these Terms & Conditions is found to be unenforceable, unlawful, or void, such part shall be deemed severed and the remainder of the Terms & Conditions shall continue in full force and effect.

Governing Law & Jurisdiction

These Terms & Conditions and any contract formed between Florist New Addington and you are governed by and shall be construed in accordance with the laws of England and Wales. Disputes arising in connection with these Terms, including any non-contractual obligations, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact & Further Information

Should you have any queries regarding these Terms & Conditions or require further information about our online flower delivery services in New Addington and surrounding areas, please refer to the relevant sections of our website. Our customer support team is available to assist with all order and service-related enquiries.

Application of Terms

These Terms & Conditions apply to all customers purchasing through the Florist New Addington website, regardless of their location provided the delivery address is within New Addington or its surrounding areas. By completing an order, you acknowledge and accept these terms as a condition of sale and delivery.